Return & Refund Policy

At Mova Health, we want you to feel confident with your purchase. We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and undamaged

• In the same condition in which you received it

• In its original packaging

• Returned with all included accessories, components, manuals, and other items that came with your order

• Accompanied by a receipt or proof of purchase

Items that show signs of misuse, accidental damage, unauthorized modification, or excessive wear may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at support@movahealth.us within 30 days of receiving your order.

Please include your order number and the reason for your return so our support team can assist you as quickly as possible.

If your return is approved, we will provide you with the correct return address and instructions on how and where to send your package.

Please do not send your return to the address shown on your original package. Returns sent without prior authorization may not be accepted or refunded.

Return Shipping

For returns due to a change of mind, accidental purchase, or other reasons not related to a product defect or fulfillment error, return shipping costs are the responsibility of the customer.

If you received an item that is damaged, defective, or incorrect, please contact us immediately. If the issue is confirmed, Mova Health will provide appropriate return or replacement instructions at no additional return shipping cost to you.

Original shipping charges and expedited shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong product, contact us as soon as possible at support@movahealth.us.

Please include:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the product and the issue

Our team will review your request and work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards

• Personalized or customized products

• Items specifically marked as Final Sale

If you are unsure whether your item is eligible for return, please contact us at support@movahealth.us before sending anything back.

Exchanges

The fastest way to receive a different item is to return your current item following the return process above.

Once your return has been accepted, you can place a separate order for the new item.

If you received the wrong item due to an error on our part, please contact us before placing another order so we can assist you.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification, subject to applicable consumer protection laws.

This statutory right is separate from our 30-day return policy.

Returned items must be in the same condition in which they were received, with all original packaging, accessories, and components included. Proof of purchase may also be required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@movahealth.us.

Contact Us

If you have any questions about returns, refunds, damaged products, or your order, please contact our customer support team:

Email: support@movahealth.us

We’re here to help make your experience with Mova Health as smooth as possible.